Home / Process
How the work runs, week by week.
From choosing your first app to reading your first statement. Every step has an owner and an output, so you always know what happens next.
| Step | What happens | Led by | Output |
|---|---|---|---|
| 1 Choose | We walk you through the open opportunities. You pick apps and roles that fit your team, languages and hours. | You and Akontec | Shortlist of apps and roles |
| 2 Onboard | Partner assessment and agreement. An Opportunity Activation Sheet per opportunity sets the split, units and targets. CRM IDs issued. | Akontec | Signed agreement, activation sheets, CRM access |
| 3 Train | Product, process and compliance training for agents and team leads. Scripts and SOPs walked through live, then assessed. | Akontec trainers, your TLs | Certified agents |
| 4 Market | Landing pages, creatives and lead sources switched on. Outbound lists or inbound routing configured to your team. | Akontec | Live lead flow in the CRM |
| 5 Sell | Agents call, qualify, follow up and close to the script. Every outcome is logged in the CRM. | Your centre | Validated sales |
| 6 Operate | Where assigned, your team runs documentation, onboarding, support and after-sales for its customers. | Your centre | Completed operations units |
| 7 Earn | Commissions and payouts calculated from the CRM, statement issued, settled on cycle after the reversal window. | Akontec | Statement and payout |
Steps 1 to 4 usually run as a short set-up, ending with a soft launch on a small group of your best agents. The timetable depends on the app and how quickly your team clears training, and is agreed in the activation sheet.
The customer journey, end to end.
A Sales partner works the first three stages. A Complete Operations partner owns all eight, and is paid at each one it completes.
- LeadCaptured in the CRM
- QualifyFit check
- SellValidated sale
- DocumentsCollected, verified
- OnboardCustomer live
- SupportTickets resolved
- Follow-upRetention
- After-salesRenew and refer
When a product question comes up
Raised in the CRM, answered by the vendor through Akontec, and added to the app's knowledge notes for every agent.
When a customer complains
Your team responds first and logs it the same day. Delivery and refund issues escalate to Akontec and the vendor.
When the platform misbehaves
A CRM ticket to Akontec central tech support, prioritised by its impact on live calling.
What we review together.
The same numbers your statement is built from, looked at often enough that nothing surprises anyone at month end.
Daily
Flow
Lead flow, contact rate, CRM hygiene.
Weekly
Quality
Conversion, QA scores, script adherence.
Monthly
Money
Validated sales, completed units, reversals, statement.
Quarterly
Growth
Partner level review, new apps and roles.
The go-live checklist.
We sign this off with you before the full team goes live on any opportunity.
- Partner agreement signed
- Activation sheet agreed per opportunity
- Team leads and escalation contacts named
- CRM IDs issued and tested
- Agents trained and certified
- Calling lines and DND scrubbing in place
- Lead flow or inbound routing live
- Daily report format agreed
- Soft-launch group and go-live date set
Put your floor on the Akon One apps.
Tell us your team size, languages and shifts. We will walk you through the opportunities open today and what each one pays.